Frequently asked questions
Products and fuel types
What types of diesel fuel do you offer?
The portal lists diesel and unleaded petrol in 91, 95 and 98 octane. Signed-in customers see the price per litre.
What is the difference between regular and premium diesel?
Answer pending. Our team will confirm this shortly, or ask us directly.
Is your biodiesel compatible with all diesel engines?
Answer pending. Our team will confirm this shortly, or ask us directly.
What is the minimum order quantity?
15 000 litres. A full truck is 39 000 litres; for a smaller load, Vula Oil confirms the price when it sends your quote.
Pricing and payment
How is diesel fuel priced?
Pricing is per litre plus transport, and it moves with the Central Energy Fund price. Urgent deliveries cost more than orders planned ahead.
Can I apply for credit terms?
Vula Oil does not give credit itself, but helps you apply to a credit provider. Apply from your portal; each provider has its own requirements and turnaround time.
What payment methods do you accept?
It depends on your account type: cash, paid before loading; cash on delivery; or credit through a credit provider.
Are there any additional fees?
A delivery fee applies per load. It is shown on your quote before you approve it.
Ordering and delivery
How do I place an order?
Register, request a quote with your product and volume, then approve the priced order we send back.
How quickly can you deliver?
Inland orders placed before 12:00 are scheduled for the next day. Anything inside 24 hours may carry higher pricing.
What areas do you deliver to?
All nine provinces of South Africa, from our Secunda, Sasolburg and Durban loading points.
Can I schedule recurring deliveries?
Yes. Choose a weekly, bi-weekly or monthly schedule when you request your quote.
What if I need to change my delivery date?
Request a new date from the order in your portal. We confirm the change by email.
Quality and safety
How do you ensure fuel quality?
Answer pending. Our team will confirm this shortly, or ask us directly.
What certifications do your fuels have?
Answer pending. Our team will confirm this shortly, or ask us directly.
Is your fuel suitable for ultra-low sulfur requirements?
Answer pending. Our team will confirm this shortly, or ask us directly.
Account and website
Do I need an account to order?
Yes. Register online, and Vula Oil approves your account before your first order.
How do I track my orders?
Every order shows its delivery status in your portal.
Can I save multiple delivery addresses?
Yes, from your account settings.
Is my payment information secure?
The portal does not take card details. You pay by cash, cash on delivery, or through the credit provider that approves your credit.
Contact and support
How can I contact customer service?
By phone, email or WhatsApp. Details are on our contact page.
What are your business hours?
Answer pending. Our team will confirm this shortly, or ask us directly.
Do you offer emergency fuel delivery?
Answer pending. Our team will confirm this shortly, or ask us directly.
Still have questions?
You can reach customer service by phone, email or WhatsApp. Details are on the contact page.